In the world of real estate, referrals are crucial. Most people tend to turn first to their network of family and friends when they’re choosing a professional to work with. The opinion of someone a potential client can trust carries a lot of weight. The best way to earn referrals is to develop strong working relationships – and sometimes even friendships – with your clientele. So how do the most-referred agents do it?
Anna Johansson of Inman.com writes that the top skills are:
Johansson writes “There’s no artificial substitute when it comes to caring about your customers.” People can sense insincerity a mile away. When you have a true commitment to your clients’ happiness, it shows in the work you do and the service you provide.
An In-Person Connection
There’s a lot that you can automate and handle virtually, but having a face to face connection with a client is important as you build a relationship. Part of this is because emails and text messages cannot convey tone of voice and the natural warmth of your personality. Skip the text every once in a while and take the time to have a real conversation.
Each client has different needs. Some will require your full attention and some will want a hands-off approach. Some will need to see every listing in the MLS, and some will make up their minds right away. Your attitude toward their preferences will make a huge difference. As Johannson writes, “Your job is to empower your clients. If you do so, they’ll want to spread the word about it.”
You hear this advice often enough, but here it is again – don’t let them forget about you! There are many ways to stay connected in your clients’ lives, from remembering birthdays and anniversaries, to throwing a housewarming party, or sending a personal note to remind them to file for their homestead exemption.
Now more than ever, consumers want and expect transparency. Let them see the real you and help them understand the ins and outs of the home buying or selling process. They’ll appreciate honesty so much more than a sugarcoated picture. Openness translates easily into trustworthiness.