In the real estate industry, understanding your client is probably the most important key to doing your job well. So, this January 17, on "Get To Know Your Customers" Day, we have a few things to keep in mind as you get to know your clients better.
- Hold An Event - A social mixer with a few former clients will help you get to know your client-base in a unique way. Attendees won't be guarded as they relax and have a good time, and they're more inclined to create a social bond with you. This will help you create a more friendly relationship rather than one based on a business transaction.
- Do Some Research - In the era of social media, so much of our information is online and available for all. Without digging too deep, run a social media search on a client to learn more about them and their hobbies. This information could help spark some conversation ideas and give you insight on who you're working with.
- Create a Customer Profile File - A spreadsheet with need-to-know info could be a lifesaver for your business. Create a file that lists names, birthdays, hobbies, favorite sports teams, and more. Don't forget to include favorite Starbucks drink order! You can collect all of this information with a quick and easy survey, then use the data to remind you to send a quick note when their team wins the Super Bowl, a birthday greeting, or a link to a fun class or event you think they'd enjoy.
- Pay Attention! - Your clients are dropping clues all day long about who they are and what they like. At the end of a meeting, give yourself 5 extra minutes to jot down some things they may have said. Did they mention their pets? Did they talk about their children's hobbies? Holding on to these small pieces of information and finding a way to acknowledge them later will highlight your thoughtfulness and dedication.
- Follow Up - Your client may be happily living in their new home, but don't forget to follow up! Check in from time to time to catch up! Remember to be sincere in your approach. If a former client can tell that you're only looking for a referral or a repeat customer, they'll run for the hills! Make it friendly and personable. Don't mention business unless they do first.