Frontier Family Spotlight: Lynn Bradshaw

Each month, we’ll be featuring a Frontier Title Company Family Member, one from the San Antonio area and one from the Houston area.

LYNNThis month, we’re excited to introduce you to Lynn Bradshaw, Director of Business Development for San Antonio. Lynn joined Frontier Title Company three years ago after spending 12 years as a Marketing Consultant for Reaching Neighbors, which provides direct mail marketing services to real estate agents.

We asked Lynn a few questions about herself and her experience working at Frontier Title Company.



What do you think sets Frontier Title Company apart? 

Outstanding Customer Service which stems from a very cohesive office. Our culture is that every person cares deeply about what they do.

What do you enjoy most about your job?

The relationships.  The relationships that I get to make is immensely gratifying. I’ve been very blessed to get to work with agents in San Antonio for over 16 years. It is a great feeling to know that you have helped grow their business.

What are three of your defining traits?  

Integrity, Optimism, and an Outgoing Personality

What is your personal philosophy?

Every storm runs out of rain. Get over it because there is sun coming. Don’t wallow in self-pity….move on!

How do you define success?

To find and fully live my purpose in life, and to leave an enduring legacy of having made a difference in the world.

How do you spend your time outside of work?

Love spending time with my best friend and husband of 25 years traveling, discovering great food and wine. We are loving the empty nest but look forward to a fuller wallet after college. 

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Lynn Bradshaw is the Director of Business Development in San Antonio, Texas.
1723 N Loop 1604 East | Suite 224 | San Antonio, Texas  78232

Frontier Family Spotlight: Keri Thaler Burdette

Each month, we’ll be featuring a Frontier Title Company Family Member, one from the San Antonio area and one from the Houston area.

This month, we’re excited to introduce you to Keri Thaler Burdette, Vice President / Marketing Director for the Katy and Fulshear offices. Keri has been a part of the Frontier Title Family for eight years!

We asked Keri a few questions about herself and her experience working at Frontier Title Company.




What do you think sets Frontier Title Company apart? 

The people we work with. My co-workers take pride in their work and the clients.  People make or break your business, we have the best and that trickles down from our owner. 

What do you enjoy most about your job?

Meeting new people and finding solutions to peoples problems.

What are three of your defining traits?  

Hard Work, Giving, and a Genuine Personality

What is your personal philosophy?

“I have never dreamed about success, I have worked for it”

How do you define success?

If you never seen failure, you will never know what it is to be successful. (That’s how I have measured my success – I had that experience when I lost everything I had in 2008.)

How do you spend your time outside of work?

I enjoy spending time with my 5 kids, traveling, Iron Tribe (a workout program like CrossFit) and Bikram Yoga, and serving my community through the Rotary.


Keri Thaler Burdette is Vice President and Marketing Director for the offices in Katy and Fulshear.

3 Painless Ways to Ask For Testimonials (And A Few To Avoid!)


Testimonials play an important part in building your credibility among followers and prospective clients. Some clients may send an email or letter full of praise without being asked, and some need a little encouragement. Here are some tips on seeking out testimonials without the discomfort!

What To Do
  1. End your experience or transaction with a survey. You can make one on your own or use a third-party service like Google Forms or Survey Monkey to facilitate your request. This puts the emphasis on the whole experience rather than solely on your skills and personality, but still achieves your goal.
  2. Use what they’ve already said. You may find a line or two in your email correspondence or text messages that would be perfect to feature as a testimonial. But make sure you reach out and request your client’s permission to use their words.
  3. Ask with a compliment. When reaching out for a testimonial, let the client know what led you to them. Try “I wish all my clients were as great to work with as you have been – would you consider writing a testimonial on our experience together?” or “Your opinion means the world to me. Can I send you a form to fill out for my testimonials page?”


Of course, it’s important to respect your client’s time and schedule when you approach them with a request. At all costs, avoid:

What Not To Do
  1. Last minute requests. Asking for help at the last minute disregards their own needs and priorities.
  2. Making them commit on the spot. Ask casually or via email to avoid discomfort in case your perception of the transaction doesn’t match your client’s. Give them time and space to consider your request.
  3. Waiting until you need a testimonial. Ask at the end of a transaction, when your client’s experience is freshest in their mind.
  4. Writing a statement for your client. If they don’t have time to write a testimonial, they simply don’t have time. Don’t put words in their mouth or add the pressure of speaking on their behalf.


Most importantly, don’t miss out on the benefits provided by testimonials because you’re afraid it will be awkward or uncomfortable. Use the above methods and your experience should be pain free!


Networking Secrets for Introverts


Being an introvert in a sales-driven industry can be intimidating, but armed with the right tools, even the most soft-spoken and reserved person can make an impact.

Businessmen Handshake Corporate Partnership Concept

Be Prepared

The good news is, as an introvert, you’re probably in the minority. It’s likely that you’ll be surrounded by others who enjoy talking, but don’t let yourself get lost in the crowd! Before attending an event, consider the types of people you’ll meet and come up with a stock of questions. If you know you’ll be meeting people in an industry you don’t understand well, ask a friend in that industry to share some key points with you, or do some research online so you’ll feel comfortable contributing to the conversation and asking questions.



Most people love nothing more than talking about themselves. By treating each encounter like an interview, you’ll get them talking. Be sure to avoid close-ended questions. Instead of, “What do you do for a living?” try “How do you spend most of your time?” This opens a door for passionate discussion of hobbies and interests.


Follow Cues

If you pay attention, you’ll notice that people usually give hints as to where they’d like the conversation to go. Use their clues as a guide. If they mention they spent time at the lake last weekend, ask which lake, how often they go, and what activities they like to do at the lake. If they speak about moving their family to an area with better schools, ask about their children and what they like to study or what exactly appeals to them about the schools they’d like to be closer to.


Shine the Spotlight on Others

When talking to two or more people, use the opportunity to highlight the talents of those around you. Tell Speaker A something you’ve just learned about Speaker B. Or ask one to share a story they’ve told you with the others. Better yet, find common ground between your two acquaintances and get them talking.


Rate the Likelihood of Connecting

Dorie Clark of Harvard Business Review writes, “Every networking event should be subjected to a cost-benefit analysis: if you weren’t here, what would you be doing, instead?” If the risk of making a connection seems low, is there something else you could be doing with your time to help grow your business in another way. Be careful and be honest with yourself – it’s easy to make excuses when networking events aren’t your forte!


Schedule Your Own Events

If you’re uncomfortable in large crowds and noisy events, but feel at ease at smaller gatherings, create an environment that works for you! Create a dinner party “interest group” or a monthly “marketing breakfast” with colleagues and make networking work for you.


San Antonio Office Ranked As One Of The Best Places To Work

On July 14, the San Antonio Business Journal hosted its annual Best Places to Work Award Celebration – and we’re not surprised to be among the top-ranked companies in the small employer category this year.

More than 500 people — representing 61 small, medium, large and very large employers — attended the event. Companies which had placed in the list of best workplaces in San Antonio were announced at the end of May this year, with official rankings announced at the celebration. We are thrilled to announce that Frontier Title Company San Antonio placed 11th in its category!

Attending the celebration to receive the award on behalf of the San Antonio office were Karen Shaffer, Leslie Work, Doug Watson, and Lynn Bradshaw. Congratulations to our San Antonio team – and to all of our fellow winners! We are proud to be part of such an energetic, thriving, and excellence-driven group.

To see a full slideshow of the event, or to read more about the San Antonio 2016 Best Places to Work Awards, visit the San Antonio Business Journal online.



10 Apps Every REALTOR® MUST Have (But Probably Doesn’t!)

Aren’t we always looking for that “next best thing”; the app, system, or technology that will change the way we do business? While the market and our needs are ever-changing, these 10 apps will help you stay on top of the game every time.  


What does your phone’s contact list look like these days? It’s a mess isn’t it? Duplicate contacts, old information, and more can leave you looking and feeling out-of-the-loop. Circleback takes care of that for you, cleaning up your contact list and using social media and artificial intelligence to “discover when your contacts change jobs, titles, phones, or work emails so you can reach your prized connections at a moment’s notice.”



Keeping track of your expenses can get tedious, but Expensify makes tracking your expenses, time, and distance easy.



Imagine this: you’re browsing the web while waiting for your client to arrive and you come across a brilliant article. But by the time you’ve got time to read it, you’ve forgotten all about it. Pocket stores articles, videos, and more, and even allows you to access them without an internet connection, so you can read them, post them to social media, and more on your own schedule.



You don’t have to hire a professional to put together a stellar walkthrough video of your latest listing. Magisto creates beautiful videos with ease, allowing you to save time, save money, and sell that house!



Keeping in touch with your clients has never been easier than it is with Felt. You can choose a card, upload a picture, and even add a handwritten note – then Felt sends it for you using the information in your phone’s contact list. You’ll never forget a birthday, home anniversary, or holiday again.



In case you haven’t noticed, live videos are sweeping social media, and Periscope is another great way to use the live feature to reach prospective buyers and sellers. Periscope’s interface is easy, allows users from everywhere to view your live feed, and then posts seamlessly to Facebook once the live broadcast is over. Periscope is new enough that you’ll look “on trend”, yet established enough that you’ll reach a large audience.



Simplify and expedite the process for you and your clients. In their own words: “Import documents from email or the cloud. Sign and fill them in minutes. Email the completed documents or save them back to the cloud. Works with PDF, Word, Pages, Excel, JPEG – almost any file format you use at work.”



HomeKeepr’s system allows you to solidify relationships with your clients and stay valuable post-closing. With the ability to brand the program to your liking, you can send your past clients maintenance reminders for their home as well as a director of preferred vendors.



When did your client open up your last email? This app tells you right in Gmail. But that’s not all. It helps you prioritize your emails, collaborate with others, and manage to-do lists and deals – all right in your inbox.


Refresh works by connecting everything from your social networks, contacts, calendar and more to bring in the big picture of who you are meeting with, by delivering you insights before each meeting. Or maybe you just want to know more about someone, search their name to locate background information, etc. It’s like searching through multiple social media profiles all from one simple app.



The Resource, July 2016 – Houston

We’re happy to share some great articles with you this month. Please feel free to pass these along to clients, friends and family.

July Events

Home Decor


Lawn and Garden

Great Ideas

Buying and Selling

The Resource, July 2016 – San Antonio

We’re happy to share some great articles with you this month. Please feel free to pass these along to clients, friends and family.

July Events

Home Decor


Lawn and Garden

Great Ideas

Buying and Selling


Fourth of July Safety Tips for Home and Family

Gearing up for a fun Fourth of July? While fireworks are exciting, be sure to keep your home and family safe with the following tips:

Check Your Coverage!

Basic home insurance covers fire, but if the fire starts as a result of fireworks set off by your family, you may not be covered if fireworks are illegal in your area. Check your coverage – and your city laws. Fireworks are illegal in the city of San Antonio, but legal in Bexar County, so make sure you are in an unincorporated part of the county before setting them off.

Firework Safety

  • Never give fireworks to small children, and always follow the instructions on the packaging.
  • Keep a supply of water close by as a precaution.
  • Make sure the person lighting fireworks always wears eye protection.
  • Light only one firework at a time and never attempt to relight “a dud.”
  • Never throw or point a firework toward people, animals, vehicles, structures or flammable materials.

Courtesy for Veterans

While Independence Day is a fun time for many of us, there are members of our community who have difficulty this time of year, specifically Veterans suffering from Post Traumatic Stress Disorder (PTSD), which can be triggered by the sound of fireworks exploding. Through an initiative by the U.S. Department of Veteran Affairs, signs may appear on lawns in your neighborhood asking “Please be courteous with fireworks”. These signs indicate that the household includes a Veteran with PTSD – be on the lookout and keep our soldiers in mind as you celebrate. Advanced warning can help a great deal, so consider informing your neighbors if you’ll be setting off fireworks.


Animals handle loud noises differently, and to some of our furry friends, the Fourth of July can be terrifying! Leave your pets at home if you’re attending a party, and leave them inside if you’re celebrating at home. Make sure pets have proper identification in case they run, and never use fireworks around your pets.